Coaching Lenders for High Performance Webinar

The lending team plays a critical role in the success of your bank.  This is particularly true during a challenging economy like we are in today. 

To keep lenders positive and focused you must have a clear strategy that you implement and reinforce every day with your team.  This exciting and very practical webinar will teach you how to coach and develop your lenders to achieve the strategic goals of your bank. 

This is the most practical and action oriented webinar training session that you will attend. You can take what you learn in this webinar and immediately apply it to improve the performance of your lenders.   

 Incredible FREE Bonus Worth $2,000!

This webinar has an exciting bonus.  You will receive FREE, as a part of attending both webinars, an Assessment Tool and a Coaching Template that can be used with each leader to develop a coaching strategy.  This template and assessment tool  usually cost $2000! But they are your FREE when you register for both sessions!

This is an incredible 2 part series.  Each part will be packed filled with practical information to help you begin coaching your lenders for high performance.

What Will We Cover in Each Session?

Session I - In this first 1.5 hour session we will cover the importance of your role as a leader to lenders, the four essential leadership responsibilities, the importance of the lender role, knowing your goal, understanding the sales process, and benchmarking your lenders.

Session II - In this second 1.5 hour session we will reveal the definition of coaching, the importance of coaching, the proven four step coaching process, the details of each step, the most common performance issues you will encounter with lenders, and how to address each performance issue.

With the current state of mortgage market and the economy your lenders are the one group that you MUST coach and lead effectively.  

Let's take a look at the details of what we will cover in each session.

Session I - Wednesday April 9, 2008, 3-4:30 p.m. EST

1. The Importance of Your Role as a Leader with Lenders

   1. The impact on leaders

   2. The importance of coaching

   3. Why most senior leaders are poor coaches

   4. Why you must be proactive if you want high performance

2. Four essential leadership responsibilities related to lenders

   1. Clarify expectations

   2. Help lenders develop skills, knowledge, and beliefs for success

   3. Reinforce right performance

   4. Correct performance problems

3. The importance of the lender role

   1. Most contact with business customers

   2. Most detailed conversation with anyone who is borrowing money

   3. The face of the bank or “go to” person for many customers

4. Know your goal

   1. What type of service & sales culture do you want?

   2. Assessing your present culture – what is in place and what is not in place?

   3. Defining the characteristics of needed in lenders

   4. The key drivers for a successful lender

   5. Assessing your lenders at this time

5. The sales process

   1. Understanding the stages in the sales process

   2. Defining the actions lenders should take in each stage to be high performers

   3. The Essential Eight Questions that everyone must be able to answer

6. Benchmarking Your Lenders

   1. Key expectations for lenders

   2. Key characteristics of lenders

   3. Key drivers for lender success

   4. The Five Questions You Must Answer about Each Team Member

   5. What do they have and what is missing?

Session II - Wednesday April 16, 2008, 3-4:30 p.m. EST

1. Coaching Defined

2. The Importance of Coaching

3. The Four Step Coaching Process

   1. Goal step

   2. Observation step

   3. Awareness step

   4. Alignment step

4. The Goal Step

   1. How to clarify expectations & benchmark success

5. The Observation Step

   1. What to observe

   2. How to observe

   3. When to observe

6. The Awareness Step

   1. How to reinforce right performance

   2. How to discuss problem performance

7. The Alignment Step

   1. How to correct performance problems

8. The Most Common Performance Issues You Will Encounter with Lenders

9. How to Address Each of these Performance Issues

Who Should Attend?

Coaching Lenders for High Performance is a must for Senior leaders and others who provide leadership to lenders throughout the bank (commercial, consumer, mortgage & residential lenders).

BONUS!

The first 10 organizations we receive payment from will receive a FREE Copy of the webinar AND we will pay the shipping! 

Both of these Webinars have been approved for 1.5 HRCI Recertification Hours each.

To receive the 1.5 HRCI Recertification hours YOU MUST ATTEND THE LIVE Webinar. 

I have never attended a webinar.  What can I expect?

If you have never experience a webinar you will be amazed at the convenience and savings! 

*  No Travel Costs

*  Invest by the number of locations NOT by the number of participants!

*  You Don’t have to leave the office

*  Listen to experts share their time proven secrets

*  Watch as presenters share information on their computer screen

*  You can ask questions by typing them in the "Questions and Answer" box

*  Participate in live surveys during the webinar

*  EVEN IF you will not have access to a computer you can call in and listen to the audio

I Cannot Attend Any of the Webinars...

If you cannot attend any upcoming webinars that's ok!  Purchasing the webinar on DVD is as easy as registering below.  Once each session has been completed you will receive your DVD in the mail!  (Note: if you are signing up for HRCI Recertification hours you must attend the LIVE webinar.  For questions call (706) 795-3557 and ask to speak with Drew Brantley)

Do I Have To Attend BOTH Webinars?

No, You can attend as many or as few as you would like.  HOWEVER, the content will build each week and the greatest return on your investment will be from attending both webinars.

Investment and Registration

The great thing about attending a webinar training session is that you DO NOT pay per person.  You invest based on the number of locations that will be calling and logging in to the webinar.  There is a base investment for the first location and then a REDUCED INVESTMENT for each additional location.

Example: Susan and 10 associates will view the webinar from the training room (1 location) at the home office in Atlanta by registering for $399.  The 2 satellite office's in Charlotte and Athens would register for $267.

(Note: You do NOT have to attend both webinars to receive valuable information to coach your lenders.  For questions call (706) 795-3557 and ask to speak with Drew or John.)

You Can Register Below for the Complete Series or Individual Sessions.

To Purchase the DVD's from a session register below as if you were attending the LIVE webinar.  Once the session has been completed your DVD will be mailed to you.

If you do not have a credit card or if you would like to pay by check please call (706) 795-3557 to register, or email info@jtbcommunications.net.  

Coaching Lenders for High Performance will provide a process that if used properly can produce a return on your investment in 30 days!